Refund policy

We want you to understand our return and refund policies before making a purchase. Different policies apply to physical products and digital products.

Body Biotics and Other Physical Products

Unopened physical products may be returned within 30 days after delivery.

To qualify for a return:

• The product must be unused, unopened, and in the same condition in which it was received.
• You must provide your order number or other proof of purchase.
• You must contact us at sales@upwardquest.com before sending the product back.

Please do not return a product to the manufacturer. Returns sent without contacting us first may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return resulted from our error.

We recommend using a trackable shipping service for returned merchandise. We cannot guarantee receipt of a return that cannot be tracked.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at sales@upwardquest.com. Include your order number and, when possible, photographs showing the problem.

We will review the situation and explain how we will correct it. When the problem resulted from our error, we will not require you to pay the related return or replacement shipping costs.

Digital Products

Because digital products cannot be physically returned, purchases of downloadable affirmation toolkits and other digital materials are final once the download has been delivered or accessed, except where a refund is required by applicable law.

If you do not receive your download or experience a problem opening or accessing your files, contact us at sales@upwardquest.com. We will help you obtain working copies of the digital materials you purchased.

Refunds

After we receive and inspect an eligible physical return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or credit-card company may require additional time to process and post the refund.

If you believe an approved refund has not appeared after allowing normal processing time, contact your bank or credit-card company first. If the matter remains unresolved, contact us at sales@upwardquest.com.

Exchanges

We replace physical products when they arrive damaged, defective, or incorrect. Contact us at sales@upwardquest.com before returning an item, and we will provide instructions.

Questions

For questions about returns, refunds, exchanges, or digital downloads, contact:

Upward Quest LLC
sales@upwardquest.com